in in auf en ESPAŅ en FRANCAIS soon!

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 Email Adresses
 Send us a Message
 Postal Mail
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How to Contact Us

Email Adresses

Please take a look to our FAQ before asking a question, maybe you'll find something will answer you and you will have a fast answer.

Important: since we receive a lot of SPAM we have istalled a filter software. Usually is working well but sometimes can catch a legitimate email as spam. If you don't receive an answer in 3-4 days please resend the email with SP1657EN word attached in the subject, this will pass the filter surelly (you can put it where you want for example at the end of your normal subject line). Please use this way ONLY if you don't get an answer in a normal way.


 Email Adresses

Help Desk
Please use this address for questions about products, policies, order status, changes in your order, returns and exchanges and help with using our web site. You’re very important to us, so you'll discover that we respond quickly to email inquiries during normal business hours: 9 a.m. - 5 p.m. (GMT +1 hour), Monday to Friday (holidays excepted).

Please use this address for all non-customer service related inquiries, including business proposals and solications.

Partner Program
Please use this address for partnership information.


ITALY: 0039 (0)2 700426751 active 24 hours a day


We regret that we are unable to devote resources to accepting phone calls, however, we do respond immediately to email messages during business hours.

Postal Mail

Company address: di Fortunato Schiavello
Costa Merelli 15b
16035 Rapallo (GE)

For returns please see the dedicated page. Returns without authorisation code will be refused.

Business data is a Trademark of AUTORE di Fortunato Schiavello - CCIIA Genova n°82738 - P.IVA 02925850105



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